FAQS/Return Policy/Shipping

Returns, Shipping, Refunds, & FAQ

Return Policy: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Under certain circumstances, an exception can be made. 

To be eligible for a return, you must provide a reason for your return and an email to lilah@heythereitslilah.com stating that you will be sending the product back. Upon emailing us, we will provide you with instructions on how to proceed with your return.

 

Refunds: Refunds will be credited into your account about 3-5 business days after being processed.

 

 Shipping Time:  

  • Delivery time for U.S shipping should take 5-10 business days to be received. Delivery by USPS. Delivery to Alaska/Hawaii may take longer.
  • Shipping outside of the U.S may be longer depending on where you reside. (an estimated time of 15-21 business days)
  • Holidays may prolong shipping times due to high demand

 

 

If you have any questions about your order, you can always contact us at lilah@heythereitslilah.com and we will be happy to help!